Front Desk & Member Experience Associate

Planet Fitness; Decatur (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness seeks a friendly Member Services Representative to greet members, answer phones, check in members, and provide tours. You will handle beverage and merchandise purchases on the POS and communicate updates to members and guests.

This role requires reliability, teamwork, and a willingness to learn in a busy fitness environment. Join a Judgement Free Zone that values exceptional customer service and a positive atmosphere.

Qualifications

• Customer service experience preferred.
• Strong communication and teamwork skills.
• Basic computer proficiency and attention to detail.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Process beverage or merchandise purchases on the POS system.
• Maintain front desk area and lobby in a clean and orderly condition.
• Support team operations by adapting to new policies, procedures, and trainings.

Skills

Customer service

Basic computer proficiency

Attention to detail

Punctuality

Communication

Teamwork

Willingness to learn

Problem solving

Independence

Tools

POS system

Job description

Planet Fitness seeks a friendly Member Services Representative to greet members, answer phones, check in members, and provide tours. You will handle beverage and merchandise purchases on the POS and communicate updates to members and guests.

This role requires reliability, teamwork, and a willingness to learn in a busy fitness environment. Join a Judgement Free Zone that values exceptional customer service and a positive atmosphere.