Night Shift Member Experience Specialist

Planet Fitness; Pelham (AL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness in Pelham, AL is seeking a Front Desk Associate for night shifts to deliver exceptional member service and support new member sales and tour inquiries.

You will greet potential members, handle front desk tasks, assist with sign-ups and account updates, and help resolve member questions, ensuring a welcoming and neat club environment. This role emphasizes customer service and teamwork in a busy fitness club.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Job description

Planet Fitness in Pelham, AL is seeking a Front Desk Associate for night shifts to deliver exceptional member service and support new member sales and tour inquiries.

You will greet potential members, handle front desk tasks, assist with sign-ups and account updates, and help resolve member questions, ensuring a welcoming and neat club environment. This role emphasizes customer service and teamwork in a busy fitness club.