Member Experience Associate - Front Desk & Member Sales

ComForCare Home Care (Raleigh, NC); Saint Paul (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Advancement Opportunities

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in Saint Paul, MN, is seeking a Customer Service Representative to greet members, handle front desk tasks, and deliver a superior member experience. You will assist with sign-ups, tours, check-ins, and inquiries, while maintaining a clean, welcoming club environment.

This role emphasizes strong customer service, communication, and basic computer skills in a busy fitness club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Saint Paul, MN, is seeking a Customer Service Representative to greet members, handle front desk tasks, and deliver a superior member experience. You will assist with sign-ups, tours, check-ins, and inquiries, while maintaining a clean, welcoming club environment.

This role emphasizes strong customer service, communication, and basic computer skills in a busy fitness club setting.