Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Marshfield (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Free membership for self and family

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and support new member sales at the Marshfield club.

The role involves greeting members, handling front desk tasks, answering calls, giving tours, and assisting with sign-ups and account updates. Strong communication and a friendly demeanor are essential for success in a fast-paced gym environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, providing a great customer experience.
• Answer front desk calls and inquiries in a polite and friendly manner.
• Assist with member check-ins, sign-ups, cancellations, and updating member information.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver exceptional member experiences and support new member sales at the Marshfield club.

The role involves greeting members, handling front desk tasks, answering calls, giving tours, and assisting with sign-ups and account updates. Strong communication and a friendly demeanor are essential for success in a fast-paced gym environment.