Member Experience & Front Desk Concierge

Planet Fitness - Baseline Fitness; Camarillo (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members and deliver a superior customer experience. You will manage front desk duties, answer phones, give club tours, and assist with sign-ups, cancellations, and member account updates.

Responsibilities include supporting a clean, welcoming club environment, addressing member questions, and helping escalate issues to the Club Manager as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a superior customer experience.
• Handle front desk tasks including answering calls and giving tours.
• Assist with member sign-ups, cancellations, and account updates.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members and deliver a superior customer experience. You will manage front desk duties, answer phones, give club tours, and assist with sign-ups, cancellations, and member account updates.

Responsibilities include supporting a clean, welcoming club environment, addressing member questions, and helping escalate issues to the Club Manager as needed.