Member Experience Specialist — Front Desk & Sales

Planet Fitness; Lafayette (LA); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Zusammenfassung

Planet Fitness in Lafayette, LA is seeking a Customer Service Representative to create a positive member experience and drive new member sign-ups. You will greet guests, answer questions, and assist with tours at the front desk.

The role requires excellent customer service, basic computer skills, and a friendly, solution-focused attitude. This on-site position includes responsibilities for membership processing and club maintenance as part of a collaborative team.

Qualifikationen

• Strong customer service skills and a friendly, helpful attitude.
• Basic computer proficiency and ability to navigate club management software.
• Honesty and a strong work ethic are essential.

Aufgaben

• Greet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone inquiries.
• Take info calls and tours, assist with member sign-ups, cancellations, and updating member information.
• Facilitate member services issues and forward to a supervisor as needed.
• Help maintain cleanliness and organization of the club.

Kenntnisse

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Jobbeschreibung

Planet Fitness in Lafayette, LA is seeking a Customer Service Representative to create a positive member experience and drive new member sign-ups. You will greet guests, answer questions, and assist with tours at the front desk.

The role requires excellent customer service, basic computer skills, and a friendly, solution-focused attitude. This on-site position includes responsibilities for membership processing and club maintenance as part of a collaborative team.