Member Experience Specialist (Front Desk | Fitness)

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Orange Park, Florida is seeking a friendly Member Services Representative to deliver a welcoming, high-energy experience for members and guests. You will assist with sign-ups, tours, check-ins, and front desk duties while upholding Planet Fitness standards.

The role emphasizes exceptional customer service, reliability, and the ability to handle inquiries with a positive attitude. A high school diploma is required, and a passion for fitness is a plus.

Qualifications

• Customer service experience is preferred.
• Basic computer skills and proficiency with point-of-sale systems.
• A passion for fitness and health.
• Positive, upbeat attitude and strong interpersonal skills.
• Punctual, reliable and professional in all interactions.
• Excellent listening and problem-solving abilities.
• Diplomatic communication with members and staff.

Responsibilities

• Greet members and guests and provide excellent service.
• Handle front desk tasks: answer phones, check-ins, and sign-ups.
• Give tours to prospective members.
• Assist in updating member accounts as needed.
• Address questions and concerns or escalate to management.
• Help maintain club cleanliness and neatness.

Skills

Customer service

Computer skills

Fitness interest

Positive attitude

Reliability

Active listening

Diplomacy

Education

High School Diploma or GED

Job description

Planet Fitness - Eclipse Fitness Group in Orange Park, Florida is seeking a friendly Member Services Representative to deliver a welcoming, high-energy experience for members and guests. You will assist with sign-ups, tours, check-ins, and front desk duties while upholding Planet Fitness standards.

The role emphasizes exceptional customer service, reliability, and the ability to handle inquiries with a positive attitude. A high school diploma is required, and a passion for fitness is a plus.