Fitness Front Desk & Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Orange Park (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - Eclipse Fitness Group in Florida is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet people at the front desk, answer phones, check members in, sign up new members, take tours for prospective members, update accounts, resolve questions, and escalate to a Manager when needed, while helping maintain a clean, welcoming club.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Must be 18+ and able to communicate professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks including answering phones.
• Check members in and sign up new members.
• Take tours for prospective members.
• Update member accounts and assist with questions.
• Escalate issues to Manager as needed.
• Assist in maintaining the club's cleanliness.

Skills

Customer service

Basic computer skills

Communication

Positive attitude

Punctuality

Listener

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - Eclipse Fitness Group in Florida is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests.

You will greet people at the front desk, answer phones, check members in, sign up new members, take tours for prospective members, update accounts, resolve questions, and escalate to a Manager when needed, while helping maintain a clean, welcoming club.