Front Desk & Member Services Specialist

Talentify; Liberty (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

Genesis Health Clubs in Liberty, MO is seeking a Front Desk Associate to handle day-to-day operations, guest check-ins, member retention, and delivering quality customer service. Responsibilities include following the front desk manual, answering phones, maintaining a clean lobby, building professional relationships with members and staff, and supporting club meetings and events.

Availability on weekends/evenings/holidays is required; CPR certification within 60 days is needed; cash handling and

Qualifications

• Experience in customer service and handling cash is required.
• Ability to operate a POS system and process credit card transactions.
• Willingness to obtain CPR certification within 60 days of start date.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Skills

Customer service

Cash handling

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Job description

Genesis Health Clubs in Liberty, MO is seeking a Front Desk Associate to handle day-to-day operations, guest check-ins, member retention, and delivering quality customer service. Responsibilities include following the front desk manual, answering phones, maintaining a clean lobby, building professional relationships with members and staff, and supporting club meetings and events.

Availability on weekends/evenings/holidays is required; CPR certification within 60 days is needed; cash handling and