Guest Services & Member Experience Specialist

Talentify; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Wellness resources

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day operations, check-ins and member interactions at our Des Moines location. The role focuses on delivering outstanding customer service, promoting club amenities, and maintaining a welcoming environment.

The position requires weekend/evening/holiday availability and CPR certification (or within 60 days). Candidates should be team players with cash handling experience and a professional, friendly demeanor.

Qualifications

• Customer service abilities essential for daily interactions with guests and members.
• Experience handling cash and processing payments is required.
• Strong communication skills and friendly phone etiquette are expected.
• CPR certification or ability to obtain within 60 days of start date is required.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of Club amenities and surroundings.
• Communicates kindly and sincerely using members name.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.

Skills

Customer service

Cash handling

Telephone etiquette

Communication

Education

CPR certification

Job description

Genesis Health Clubs is seeking a Front Desk Associate to manage day-to-day operations, check-ins and member interactions at our Des Moines location. The role focuses on delivering outstanding customer service, promoting club amenities, and maintaining a welcoming environment.

The position requires weekend/evening/holiday availability and CPR certification (or within 60 days). Candidates should be team players with cash handling experience and a professional, friendly demeanor.