Member Experience & Front Desk Specialist

Planet Fitness - NJ/MA One World Fitness; Clementon (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative in Clementon, NJ to create a positive member experience at the front desk. You will greet members and guests, handle check-ins, sign-ups, and member tours, and assist with account updates.

This role requires excellent customer service, a friendly demeanor, punctuality, and the ability to communicate effectively with staff and members in a fitness club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Assist in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Communication

Basic computer skills

Positive attitude

Listening

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative in Clementon, NJ to create a positive member experience at the front desk. You will greet members and guests, handle check-ins, sign-ups, and member tours, and assist with account updates.

This role requires excellent customer service, a friendly demeanor, punctuality, and the ability to communicate effectively with staff and members in a fitness club environment.