Member Experience Specialist - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); Presencial; USD 31 000 - 37 000; Tempo integral

Resumo da oferta

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members and guests, assist with check-in and new member sign-ups, take tours, answer phones, and update member accounts as needed. You’ll also help maintain the club’s cleanliness and overall organized appearance.

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.

Responsabilidades

• Greet members and guests with exceptional customer service.
• Handle front desk duties: answer phones, check-in, sign-ups, and tours.
• Update and manage member accounts as needed.
• Respond to questions professionally and escalate when needed.
• Assist in maintaining a clean, welcoming club environment.

Conhecimentos

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Active listening

Diplomacy

Formação académica

High School diploma/GED equivalent

Descrição da oferta de emprego

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members and guests, assist with check-in and new member sign-ups, take tours, answer phones, and update member accounts as needed. You’ll also help maintain the club’s cleanliness and overall organized appearance.