Member Experience Concierge - Front Desk & Tours

Planet Fitness

Somerdale (NJ)

On-site

USD 30,000 - 38,000

Full time

6 days ago

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Job summary

Planet Fitness in Somerdale, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet guests, handle front desk tasks, assist with sign-ups, check-ins, tours, and updates to member accounts, and help maintain a clean, welcoming club.

A friendly, reliable attitude and a passion for fitness are essential for success in this role.

Qualifications

Customer service experience preferred.
Basic computer skills required.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability are essential.
Excellent customer service and ability to interact professionally.
Strong listening and problem-solving skills.
Diplomacy in all interactions and appropriate language.

Responsibilities

Greet members and guests, providing exceptional customer service.
Handle front desk duties including answering phones, check-ins, and new member sign-ups.
Take prospective members on tours.
Facilitate updates to member accounts as needed.
Respond to member questions and concerns promptly and professionally and escalate when needed.
Assist in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Communication

Active listening

Punctuality

Positive attitude

Problem solving

Teamwork

Empathy

Education

High School diploma or GED

Job description

You will greet guests, handle front desk tasks, assist with sign-ups, check-ins, tours, and updates to member accounts, and help maintain a clean, welcoming club.

A friendly, reliable attitude and a passion for fitness are essential for success in this role.

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