Member Experience Specialist - Gym Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 19,000 - 23,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with check-ins, and sign up new members.

This role emphasizes friendly communication, problem-solving, and teamwork, with responsibilities including answering phones, giving tours, updating member accounts, and helping maintain a clean, welcoming club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interacting with members and coworkers in a positive and professional way.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, guests and prospective members with a friendly, professional demeanor.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Provide tours to prospective members.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Phone etiquette

Front desk

Basic computer skills

Positivity

Punctuality

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with check-ins, and sign up new members.

This role emphasizes friendly communication, problem-solving, and teamwork, with responsibilities including answering phones, giving tours, updating member accounts, and helping maintain a clean, welcoming club.