Member Experience Specialist — Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness

Somerdale (NJ)

On-site

USD 17,000 - 21,000

Full time

3 days ago

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Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service at the front desk. You will greet members, handle sign-ups, tours, phone inquiries, and assist with account updates while maintaining a clean, welcoming club environment.

A passion for fitness and a reliable, upbeat attitude are essential. This role emphasizes strong communication, empathy, and professional interaction with members and

Qualifications

Customer service background preferred.
Basic computer proficiency required.
Passion for fitness and health.
Upbeat and positive attitude.
Punctual and reliable.
Excellent customer service skills.
Strong listening and problem-solving abilities.
Diplomacy in all interactions.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle front desk activities including answering phones and checking members in.
New member sign-up and tours for prospective members.
Facilitate updates to member accounts.
Respond to member questions and escalate as needed.
Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Computer basics

Positive attitude

Punctuality

Empathy

Problem solving

Diplomacy

Teamwork

Education

High School Diploma or GED

Job description

A passion for fitness and a reliable, upbeat attitude are essential. This role emphasizes strong communication, empathy, and professional interaction with members and

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