Front Desk & Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

The role involves greeting members, processing check-ins and sign-ups, giving tours to prospective members, answering questions, and keeping the front desk area tidy while maintaining an upbeat, professional demeanor.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Strong listening and problem solving to assist members.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and process sign-ups.
• Take prospective members on tours of the club.
• Update member accounts as needed and resolve questions.
• Maintain a neat, clean front desk and elevate issues to management.
• Interact politely and professionally with members and coworkers.

Skills

Customer service

Basic computer proficiency

Education

High School Diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

The role involves greeting members, processing check-ins and sign-ups, giving tours to prospective members, answering questions, and keeping the front desk area tidy while maintaining an upbeat, professional demeanor.