Member Experience Specialist — Front Desk

Planet Fitness; Fairview (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness in Fairview, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet people at the front desk, handle check-ins and tours, assist with account updates, and resolve questions promptly while maintaining a clean, welcoming club environment.

Qualifications

• Must have strong customer service skills.
• Ability to communicate clearly with members and guests.
• Willingness to greet, assist and inform customers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns promptly and escalate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Teamwork

Positive attitude

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Planet Fitness in Fairview, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet people at the front desk, handle check-ins and tours, assist with account updates, and resolve questions promptly while maintaining a clean, welcoming club environment.