Member Experience & Front Desk Specialist

Planet Fitness; Cherry Hill Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet, check-in, sign up new members, give tours, and update member accounts while maintaining a clean club environment.

The role emphasizes a positive demeanor, reliability, and strong listening skills to resolve questions and concerns and to elevate issues when necessary.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and appropriate language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, check-ins, sign-ups, and tours.
• Facilitate required updates to member accounts.
• Respond to member questions and concerns; escalate as needed.
• Help maintain the club's neatness and cleanliness.

Skills

Customer service

Communication

Empathy

Active listening

Problem solving

Diplomacy

Reliability

Punctuality

Positive attitude

Education

High School diploma

Job description

Planet Fitness in New Jersey is seeking a Member Services Representative to deliver exceptional customer service to members, prospective members and guests. You will greet, check-in, sign up new members, give tours, and update member accounts while maintaining a clean club environment.

The role emphasizes a positive demeanor, reliability, and strong listening skills to resolve questions and concerns and to elevate issues when necessary.