Member Experience Ambassador

Planet Fitness - NJ/MA One World Fitness; Sicklerville (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative in New Jersey. You will greet members and guests, manage front desk tasks, sign up new members, conduct tours, and assist with account updates while maintaining a clean club environment.

The role emphasizes a friendly, professional demeanor, strong listening skills, and reliability to deliver an outstanding member experience daily.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Positive, upbeat attitude and reliability.
• Punctuality and reliability are essential.
• Strong customer service and communication skills.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including checking members into the system.
• Answer phones and assist callers with questions.
• Sign up new members and take tours for prospective members.
• Update member accounts as needed.
• Respond to questions and escalate to management when appropriate.
• Maintain the neatness and cleanliness of the club.

Job description

Planet Fitness is seeking a Member Services Representative in New Jersey. You will greet members and guests, manage front desk tasks, sign up new members, conduct tours, and assist with account updates while maintaining a clean club environment.

The role emphasizes a friendly, professional demeanor, strong listening skills, and reliability to deliver an outstanding member experience daily.