Member Experience & Front Desk Specialist

Planet Fitness - NJ/MA One World Fitness; Brooklawn (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. The role involves greeting members, processing sign-ups, and guiding prospective members on tours.

You will handle phone inquiries, update member accounts, and ensure a clean, welcoming club environment. A friendly, dependable attitude and strong communication skills are essential for interacting with members and

Qualifications

• Customer service experience preferred.
• Basic computer skills for check-ins and record-keeping.
• Friendly, upbeat attitude and professional demeanor.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Handle front desk tasks including phone calls, member check-ins, and tours.
• Assist with member account updates and address questions promptly.
• Respond to member concerns and escalate to management when needed.
• Maintain club cleanliness and appearance throughout shift.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Reliability

Excellent communication

Active listening

Diplomacy

Education

High School diploma / GED

Job description

Planet Fitness - NJ/MA One World Fitness is hiring a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. The role involves greeting members, processing sign-ups, and guiding prospective members on tours.

You will handle phone inquiries, update member accounts, and ensure a clean, welcoming club environment. A friendly, dependable attitude and strong communication skills are essential for interacting with members and