Member Experience & Front Desk Associate

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members and guests, assist with sign-ups, answer phones, conduct tours, update accounts, and address questions professionally while helping maintain a clean and welcoming club environment.

Strong communication, reliability, and a friendly, energetic attitude are essential to thriving in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality & reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathise and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Communication

Diplomacy

Empathy

Education

High school diploma

Job description

Planet Fitness - NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk.

You will greet members and guests, assist with sign-ups, answer phones, conduct tours, update accounts, and address questions professionally while helping maintain a clean and welcoming club environment.

Strong communication, reliability, and a friendly, energetic attitude are essential to thriving in this role.