Front Desk & Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

Planet Fitness is hiring a Member Services Representative in New Jersey. You will greet and assist members and guests, manage front desk tasks, sign up new members, provide tours, and help with account updates. A positive, reliable, and empathetic approach is essential in a dynamic fitness environment.

Responsibilities include phone support, member check-ins, and maintaining a clean club. Prior customer service and a passion for fitness are highly valued, with a focus on professionalism and

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service and ability to interact professionally with members and coworkers.
• Strong listener with empathy and problem-solving skills.
• Diplomacy in all interactions and appropriate behavior/language.

Responsabilidades

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Give tours to prospective members and assist with account updates.
• Respond to questions and concerns and escalate when needed.
• Maintain cleanliness and neatness of the club.

Conhecimentos

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy and problem solving

Diplomacy and professional conduct

Active listening

18+ age requirement

Formação

High School diploma/GED

Descrição da vaga

Planet Fitness is hiring a Member Services Representative in New Jersey. You will greet and assist members and guests, manage front desk tasks, sign up new members, provide tours, and help with account updates. A positive, reliable, and empathetic approach is essential in a dynamic fitness environment.

Responsibilities include phone support, member check-ins, and maintaining a clean club. Prior customer service and a passion for fitness are highly valued, with a focus on professionalism and