Member Experience Specialist - Gym Front Desk

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience through superior customer service. You will greet members and guests, check members in, handle sign-ups, and lead tours for prospective members.

You will manage front desk activities, answer phones, update member accounts, and escalate issues to management as needed. A strong emphasis on reliability and a positive, professional attitude will help maintain a clean,

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Kenntnisse

Customer service

Communication

Punctuality

Empathy

Problem solving

Diplomacy

Active listening

Positive attitude

Ausbildung

High School diploma/GED

Jobbeschreibung

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience through superior customer service. You will greet members and guests, check members in, handle sign-ups, and lead tours for prospective members.

You will manage front desk activities, answer phones, update member accounts, and escalate issues to management as needed. A strong emphasis on reliability and a positive, professional attitude will help maintain a clean,