Member Experience & Front Desk Specialist

Planet Fitness; Moorestown Township (NJ); On-site; USD 19,000 - 23,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a dedicated Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members and guests, handle front desk duties, check members in, sign up new members, and conduct tours for prospective members.

The ideal candidate has a customer service background, basic computer skills, a passion for fitness, a positive attitude and reliable,

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Strong communication and interpersonal skills.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, sign-ups and member check-ins.
• Take prospective members on tours and assist in new member sign-ups.
• Facilitate needed updates to member accounts and respond to questions or concerns.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer proficiency

Fitness passion

Positive attitude

Punctuality

Interpersonal skills

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a dedicated Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members and guests, handle front desk duties, check members in, sign up new members, and conduct tours for prospective members.

The ideal candidate has a customer service background, basic computer skills, a passion for fitness, a positive attitude and reliable,