Member Experience & Front Desk Specialist

Planet Fitness; Bridgeton (NJ); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness in Bridgeton, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, handling front desk tasks, answering phones, signing up new members, giving tours, updating member information, and keeping the club clean. A friendly, punctual, and reliable attitude is essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Upbeat and positive attitude.
• Exceptional customer service skills; able to interact professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours of the facility.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctual & reliable

Positive attitude

Active listening

Education

HS diploma or GED

Job description

Planet Fitness in Bridgeton, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting guests, handling front desk tasks, answering phones, signing up new members, giving tours, updating member information, and keeping the club clean. A friendly, punctual, and reliable attitude is essential.