Member Experience & Front Desk Specialist

YMCA OF SOUTHWEST FLORIDA; Bradenton (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

A community service organization is seeking a front desk staff member to deliver exceptional customer service by greeting members, answering inquiries, and managing transactions. The ideal candidate will have excellent communication skills, prior customer service experience, and the ability to maintain a professional demeanor. Certifications in CPR and First Aid are required alongside passing a background check. This role demands a positive attitude and a commitment to a drug-free workplace.

Qualifications

• One to two years prior customer service experience.
• Must complete State of Florida Criminal History Background Check.
• CPR and First Aid Certifications required.

Responsibilities

• Greet and serve members and guests professionally.
• Answer telephones promptly and courteously.
• Receipt money transactions and program sign-ups accurately.
• Serve as liaison and handle member complaints.

Skills

Excellent verbal and communication skills

Customer service experience

Professional appearance and behavior

Positive attitude

Ability to prioritize and meet deadlines

Job description

A community service organization is seeking a front desk staff member to deliver exceptional customer service by greeting members, answering inquiries, and managing transactions. The ideal candidate will have excellent communication skills, prior customer service experience, and the ability to maintain a professional demeanor. Certifications in CPR and First Aid are required alongside passing a background check. This role demands a positive attitude and a commitment to a drug-free workplace.