Front Desk & Member Experience Specialist

TRUFUSION SUMMERLIN, LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness and wellness studio is seeking a Front Desk Team Member to serve as the first point of contact for members and guests. The role involves creating a welcoming atmosphere, providing exceptional customer service, and managing front desk operations. Responsibilities include promoting memberships, assisting with check-ins, and utilizing management software. Candidates should have a high school diploma and ideally some customer service experience. Flexibility in scheduling is essential.

Qualifications

• Previous customer service experience in sales, reception, and hospitality roles preferred.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Greet members and guests with a warm, friendly demeanor.
• Promote memberships and class packages to members and guests.
• Manage front desk operations and process payments.
• Utilize management software to ensure accurate member account management.
• Communicate effectively with team members and management.

Skills

Customer Service

Sales Support

Communication

Technology Management

Education

High school diploma or equivalent

Tools

MindBody

Sling

Job description

A fitness and wellness studio is seeking a Front Desk Team Member to serve as the first point of contact for members and guests. The role involves creating a welcoming atmosphere, providing exceptional customer service, and managing front desk operations. Responsibilities include promoting memberships, assisting with check-ins, and utilizing management software. Candidates should have a high school diploma and ideally some customer service experience. Flexibility in scheduling is essential.