Member Experience & Front Desk Specialist

PF Management Group; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness in Bozeman, MT is seeking a Member Services Representative to provide top-notch customer service at the front desk and support a welcoming gym experience. You will greet members, handle inquiries, sign up new members and process POS transactions with a positive, friendly demeanor.

Responsibilities include assisting with billing questions, maintaining a clean front desk area, and ensuring members feel supported and informed about updates and events.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally with members and co-workers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events.
• Respond to member questions and concerns promptly and professionally.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS to assist with new membership cards, address changes and billing questions.

Skills

Customer service

Communication

People skills

Punctuality

Basic computer skills

Problem solving

Positive attitude

Listening skills

Education

High School Diploma or GED

Tools

POS system

Job description

Planet Fitness in Bozeman, MT is seeking a Member Services Representative to provide top-notch customer service at the front desk and support a welcoming gym experience. You will greet members, handle inquiries, sign up new members and process POS transactions with a positive, friendly demeanor.

Responsibilities include assisting with billing questions, maintaining a clean front desk area, and ensuring members feel supported and informed about updates and events.