Member Services Associate — Welcoming Front Desk & POS

Planet Fitness; Rock Springs (WY); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Planet Fitness is seeking a Member Services Representative to join our team. You will greet members and guests, answer questions, sign up new members, and ensure a friendly, welcoming environment.

Responsibilities include processing memberships on the POS, handling billing inquiries, keeping the front desk tidy, and communicating events and updates to members. A customer-service background and a passion for fitness help you succeed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally with members.

Responsabilités

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones and assist callers with questions.
• Check in members, sign up new members, and communicate updates and events.
• Process beverage or merchandise purchases at the point of sale.
• Maintain front desk cleanliness and assist with logins and signups as needed.

Connaissances

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy & problem-solving

Communication skills

Team player

Active listening

Formation

High School diploma/GED

Description du poste

Planet Fitness is seeking a Member Services Representative to join our team. You will greet members and guests, answer questions, sign up new members, and ensure a friendly, welcoming environment.

Responsibilities include processing memberships on the POS, handling billing inquiries, keeping the front desk tidy, and communicating events and updates to members. A customer-service background and a passion for fitness help you succeed.