Member Experience Specialist – Club Front Desk

Planet Fitness - TG3E/CM3; Boise (ID); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Healthcare and Dependent Care Flexible

STD, LTD, Term Life Insurance

Job summary

Planet Fitness in Boise, ID is seeking a Member Services Representative to greet members and guests, handle membership inquiries and sign-ups, and support front desk operations.

You will assist with tours, explain membership options, and help ensure a clean, welcoming environment in a fast-paced club setting. This on-site role requires a friendly, reliable professional who can manage billing questions and deliver excellent service.

Qualifications

• Must be 18 years or older.
• Onsite work is required.
• Excellent customer service and professional attitude.
• Punctual, reliable and solutions oriented in interactions.
• Ability to learn company procedures and policies.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, sign-ups, tours and billing questions.
• Check members into the system and handle front desk operations.
• Maintain cleanliness and safety of the club and equipment.
• Respond to questions promptly and refer issues to management when needed.

Skills

Customer service

Communication

Professional demeanor

Problem solving

Dependability

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness in Boise, ID is seeking a Member Services Representative to greet members and guests, handle membership inquiries and sign-ups, and support front desk operations.

You will assist with tours, explain membership options, and help ensure a clean, welcoming environment in a fast-paced club setting. This on-site role requires a friendly, reliable professional who can manage billing questions and deliver excellent service.