Member Experience Specialist - Front Desk

Planet Fitness Franchising, LLC; Billings (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

T-Shirt and Nametag Included

FREE Employee BC Membership

Opportunity for advancement

Job summary

A leading fitness chain in Billings, Montana is seeking a Member Services Representative. The role involves providing exceptional customer service to members and guests, managing member accounts, and ensuring cleanliness of the facility. The ideal candidate will have a strong customer service background, be passionate about fitness, and possess excellent communication skills. Join a dynamic team that contributes to changing lives through fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency is required.
• A passion for fitness and health is essential.
• Upbeat and positive attitude is a must.
• Punctuality and reliability are crucial.
• Exceptional customer service skills are necessary.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with inquiries.
• Check members in, tour new members, and log amenities.
• Respond to member questions and concerns professionally.
• Maintain cleanliness of front desk and lobby area.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

A leading fitness chain in Billings, Montana is seeking a Member Services Representative. The role involves providing exceptional customer service to members and guests, managing member accounts, and ensuring cleanliness of the facility. The ideal candidate will have a strong customer service background, be passionate about fitness, and possess excellent communication skills. Join a dynamic team that contributes to changing lives through fitness.