Member Experience & Front Desk Specialist

Planet Fitness; Biddeford (ME); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness in Biddeford, ME is seeking a front desk associate to deliver superior service to members, prospective members, and guests, ensuring a Judgement Free experience. You will greet, assist, check in, and enroll new members while promoting fitness programs.

The role emphasizes friendliness, reliability, and ability to maintain a clean, welcoming environment and handle routine inquiries with professionalism.

Qualifications

• Must be 18 years of age or older.
• Basic computer proficiency with accuracy.
• Exceptional customer service skills and professional demeanor.
• Positive leadership and diplomacy within a team setting.

Responsibilities

• Greet members and guests, provide exceptional customer service and make them feel welcome.
• Answer phones warmly and assist callers with questions.
• Check members in and sign up new members, log amenities and communicate updates.
• Respond to questions and concerns in a timely, professional manner.
• Operate POS for beverage or merchandise purchases and promote classes.
• Maintain cleanliness and uphold facility policies and safety.

Skills

Positive attitude

18+ age

Basic computer skills

Punctuality

Exceptional customer service

Leadership

Diplomacy

Problem solving

Team values

Tools

POS system

Datatrak systems

Job description

Planet Fitness in Biddeford, ME is seeking a front desk associate to deliver superior service to members, prospective members, and guests, ensuring a Judgement Free experience. You will greet, assist, check in, and enroll new members while promoting fitness programs.

The role emphasizes friendliness, reliability, and ability to maintain a clean, welcoming environment and handle routine inquiries with professionalism.