Member Services Specialist — Front Desk & Wellness

Planet Fitness - Portland ME Group; Portland (ME); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Planet Fitness - Portland ME Group is seeking friendly front desk staff to deliver exceptional service to members and guests at our Portland facility. You will greet and assist members, process sign-ups, and communicate class schedules using Datatrak systems.

Responsibilities include answering questions, handling POS transactions, promoting fitness classes, and ensuring a clean, welcoming atmosphere that reflects our judgement-free culture.

Qualifications

• Positive friendly attitude.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Positive leadership and diplomacy.
• Problem solving.
• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability.

Responsibilities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.

Skills

Positive attitude

Basic computer skills

Punctuality

Customer service

Leadership

Problem solving

Teamwork

Tools

Datatrak POS system

Job description

Planet Fitness - Portland ME Group is seeking friendly front desk staff to deliver exceptional service to members and guests at our Portland facility. You will greet and assist members, process sign-ups, and communicate class schedules using Datatrak systems.

Responsibilities include answering questions, handling POS transactions, promoting fitness classes, and ensuring a clean, welcoming atmosphere that reflects our judgement-free culture.