Member Experience & Front Desk Pro

Planet Fitness - Biddeford/Windham ME; Biddeford (ME); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness - Biddeford/Windham ME is seeking an energetic team member to deliver outstanding customer service at the front desk. You will greet guests, assist with memberships, answer phones, and promote fitness classes while maintaining a welcoming, clean environment.

Ideal candidates are 18+, reliable, with basic computer skills and a positive, professional demeanor. This role supports a judgement-free fitness culture and requires teamwork and flexibility.

Qualifications

• Experience delivering exceptional customer service.
• Able to use POS systems and handle basic computer tasks.
• Dependable, punctual and reliable in a fast-paced environment.
• Strong communication and teamwork skills.

Responsibilities

• Greet members and guests and provide outstanding service.
• Check members in, sign up new members, and communicate updates.
• Assist with phone inquiries and class sign-ups.
• Maintain cleanliness and order at front desk and lobby.
• Promote fitness classes and memberships; follow policies.

Skills

Customer service

Positive attitude

Punctuality

Basic computer skills

Reliability

Teamwork

Problem solving

Communication

Job description

Planet Fitness - Biddeford/Windham ME is seeking an energetic team member to deliver outstanding customer service at the front desk. You will greet guests, assist with memberships, answer phones, and promote fitness classes while maintaining a welcoming, clean environment.

Ideal candidates are 18+, reliable, with basic computer skills and a positive, professional demeanor. This role supports a judgement-free fitness culture and requires teamwork and flexibility.