Membership Concierge & Front Desk Associate

Planet-Fitness; Falmouth (ME); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Flexible schedule

Job summary

Planet Fitness in Falmouth, ME is seeking a front desk associate to deliver a superior member experience. You will greet members, answer calls, assist with signups, and help communicate class updates to guests.

The role requires a positive attitude, basic computer skills, reliability, and a willingness to stay active. You will support cleanliness and safety, promote our Judgement Free brand, and collaborate with club staff.

Qualifications

• Positive friendly attitude.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Positive leadership and diplomacy.
• Problem solving.

Responsibilities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.

Skills

Positive attitude

Friendly demeanor

18 or older

Basic computer proficiency

Punctuality

Customer service

Leadership and diplomacy

Problem solving

Tools

POS system

Datatrak systems

Job description

Planet Fitness in Falmouth, ME is seeking a front desk associate to deliver a superior member experience. You will greet members, answer calls, assist with signups, and help communicate class updates to guests.

The role requires a positive attitude, basic computer skills, reliability, and a willingness to stay active. You will support cleanliness and safety, promote our Judgement Free brand, and collaborate with club staff.