Member Experience Specialist

Planet Fitness; Windham (ME); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Planet Fitness in Windham, ME is seeking a friendly front desk associate to deliver exceptional member service and help create a Judgement Free environment. You will greet guests, process memberships, answer questions, and support daily club operations.

This role requires basic computer skills, reliability, and a positive attitude. You will handle check-ins, class sign-ups, POS transactions, and maintain clean, welcoming facilities.

Qualifications

• Customer-centric attitude with a welcoming demeanor.
• Must be at least 18 years old.
• Basic computer skills and accuracy.
• Punctuality and reliability are essential.
• Deliver exceptional customer service to members and guests.
• Demonstrate positive leadership and diplomacy in team settings.
• Strong problem-solving abilities and adaptability.

Responsibilities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.
• Utilize POS system to assist with new membership cards, change of address and billing questions.
• Check members into fitness classes daily using Datatrak systems.
• Create new memberships and guest accounts for members.
• Uphold integrity and security with member documents and sensitive information at all times.
• Keep the front desk area and lobby clean and orderly.
• Complete daily and weekly cleaning responsibilities.
• Be a brand ambassador by leading a judgement free lifestyle.

Skills

Positive friendly attitude

Must be 18 years of age or older

Basic computer proficiency

Punctuality and reliability

Exceptional customer service skills

Positive leadership and diplomacy

Problem solving

Brand ambassador – judgement free

Job description

Planet Fitness in Windham, ME is seeking a friendly front desk associate to deliver exceptional member service and help create a Judgement Free environment. You will greet guests, process memberships, answer questions, and support daily club operations.

This role requires basic computer skills, reliability, and a positive attitude. You will handle check-ins, class sign-ups, POS transactions, and maintain clean, welcoming facilities.