Member Experience Specialist – Fitness Club Front Desk

Planet Fitness - TG3E/CM3; Fremont (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Black Card Membership

401(k) and Roth

Job summary

Planet Fitness is hiring a Member Services Representative to be the first point of contact for members and guests in an on-site club environment. You will handle member questions, process memberships and payments, and assist with tours and sign-ups while promoting current membership options.

The role requires a friendly, professional demeanor, reliable work ethic, and ability to maintain a clean, welcoming club space in line with Planet Fitness standards.

Qualifications

• Greet members and guests in a friendly, professional manner.
• Respond to questions and concerns promptly and courteously.
• Assist with account inquiries, changes, and billing questions.

Responsibilities

• Greet members and guests; provide a positive club experience.
• Process new memberships, cancellations and payments accurately.
• Answer phones professionally and assist with tours and sign-ups.
• Maintain cleanliness of the club, restrooms, and workout areas.
• Follow opening/closing procedures and report issues to management.

Skills

Customer service

Communication

Sales

Account inquiries

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is hiring a Member Services Representative to be the first point of contact for members and guests in an on-site club environment. You will handle member questions, process memberships and payments, and assist with tours and sign-ups while promoting current membership options.

The role requires a friendly, professional demeanor, reliable work ethic, and ability to maintain a clean, welcoming club space in line with Planet Fitness standards.