Member Experience Specialist - Front Desk & Sales

First National Bankers Bank; Oregon (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team on-site. You will deliver superior customer service to members, guests and prospective members, handling inquiries and transactions to create a welcoming, Judgement Free Zone environment.

The MSR will handle front desk operations, membership processing, and sales support while maintaining club cleanliness and safety standards. Bilingual English/Spanish are encouraged to apply to serve a diverse membership base.

Qualifications

• Must be 18 years of age or older.
• Onsite work required; this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

On-site work

Bilingual English/Spanish

CPR/AED

Tanning Certification

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team on-site. You will deliver superior customer service to members, guests and prospective members, handling inquiries and transactions to create a welcoming, Judgement Free Zone environment.

The MSR will handle front desk operations, membership processing, and sales support while maintaining club cleanliness and safety standards. Bilingual English/Spanish are encouraged to apply to serve a diverse membership base.