Member Experience & Front Desk Sales Specialist

Planet Fitness; Minneapolis (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a friendly front-desk Team Member in Minneapolis to deliver exceptional member experiences, assist with tours and sign-ups, and support daily club operations. You will greet guests, manage inquiries, and help maintain a clean, welcoming environment.

The role emphasizes strong customer service, active listening, and clear communication with members and staff to ensure a positive gym experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Handle front desk tasks: answering phones and answering questions.
• Give tours and assist with member sign-ups, cancellations, and BCM amenity usage.
• Assist in member check-ins and updating member information.
• Maintain club cleanliness and report issues to the manager as needed.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness is seeking a friendly front-desk Team Member in Minneapolis to deliver exceptional member experiences, assist with tours and sign-ups, and support daily club operations. You will greet guests, manage inquiries, and help maintain a clean, welcoming environment.

The role emphasizes strong customer service, active listening, and clear communication with members and staff to ensure a positive gym experience.