Front Desk & Member Experience Specialist

Planet Fitness; Saint Paul (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for a family

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in St. Paul, MN is seeking a customer-focused front desk associate to drive new member sales and deliver an outstanding member experience. This role emphasizes friendly service and creating a welcoming club environment for members and guests.

You will greet potential members, manage front desk inquiries, assist with tours, and support member sign-ups, cancellations, and account updates while maintaining a clean, organized club space.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phones and assist questions.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to management as needed.
• Maintain neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer skills

Job description

Planet Fitness in St. Paul, MN is seeking a customer-focused front desk associate to drive new member sales and deliver an outstanding member experience. This role emphasizes friendly service and creating a welcoming club environment for members and guests.

You will greet potential members, manage front desk inquiries, assist with tours, and support member sign-ups, cancellations, and account updates while maintaining a clean, organized club space.