Member Experience Concierge (Front Desk)

Baseline Fitness; Lakeville (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Scholarship program

Employee appreciation

Free membership

Team support

Health insurance

Dental insurance

Vision insurance

Critical illness

Short-term disability

Accident insurance

Life insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness in Lakeville, MN is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior service. You will greet guests, guide tours, and support sign-ups at the front desk.

Responsibilities include handling phone inquiries, processing member updates, and resolving service questions. A positive attitude, teamwork, and basic computer skills are essential to succeed in this role.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet potential members and provide a great customer experience
• Handle front desk tasks: answer calls, take info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenities, and update member accounts
• Facilitate member service issues and forward to the Club Manager as needed
• Maintain the club's neatness and cleanliness

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Job description

Planet Fitness in Lakeville, MN is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior service. You will greet guests, guide tours, and support sign-ups at the front desk.

Responsibilities include handling phone inquiries, processing member updates, and resolving service questions. A positive attitude, teamwork, and basic computer skills are essential to succeed in this role.