Member Experience Concierge - Front Desk

ComForCare Home Care (Raleigh, NC); Hesperia (CA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, drive a positive member experience, and support front-desk operations including tours and sign-ups.

You will handle inquiries, assist with cancellations, update member accounts, and help maintain a clean club. The role requires strong communication, problem solving, and a friendly, professional demeanor.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet members and guests; provide excellent customer experience.
• Triage front desk tasks: answer phone calls, provide information and tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Facilitate issue resolution by forwarding services questions to Club Manager/Team Lead as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, drive a positive member experience, and support front-desk operations including tours and sign-ups.

You will handle inquiries, assist with cancellations, update member accounts, and help maintain a clean club. The role requires strong communication, problem solving, and a friendly, professional demeanor.