Front Desk & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Sterling (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free gym membership for self and one

Employee recognition programs

HSA

Advancement opportunities

Pet insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and perform front desk tasks such as answering calls, checking in members, and giving tours.

The role emphasizes teamwork, leadership, and maintaining cleanliness and a positive club image. Join a busy facility with opportunities for advancement and a focus on customer satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties including answering calls, taking information, and helping members.
• Support with member check-ins, sign-ups, cancellations, and updating accounts.
• Support marketing efforts and training on current promotions.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and perform front desk tasks such as answering calls, checking in members, and giving tours.

The role emphasizes teamwork, leadership, and maintaining cleanliness and a positive club image. Join a busy facility with opportunities for advancement and a focus on customer satisfaction.