Front Desk & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Moreno Valley (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and perform front desk duties while promoting a welcoming environment.

The role emphasizes teamwork, customer service excellence, and supporting the Club Manager in daily operations and marketing efforts. This full-time position offers opportunities for advancement at a franchise location.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Perform front desk tasks: answer calls, take info calls, assist with check-ins and sign-ups.
• Host gym tours for prospective members.
• Support Club Manager and manage marketing promotions.
• Ensure policy adherence and maintain club appearance.
• Assist with inventory, supplies and reporting.

Skills

Honesty

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member services, and perform front desk duties while promoting a welcoming environment.

The role emphasizes teamwork, customer service excellence, and supporting the Club Manager in daily operations and marketing efforts. This full-time position offers opportunities for advancement at a franchise location.