Member Services & Guest Experience Specialist

Crunch Fitness - Undefeated Tribe; San Antonio (TX); Sur place; USD 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

PTO

Health insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Résumé du poste

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to be the face of the club, delivering warm, welcoming service to members and guests. You’ll help with memberships, front desk check-ins, and product promotions while upholding Crunch service standards.

You’ll contribute to a tidy, high-energy environment, support opening/closing tasks, and participate in programs like group fitness and tanning, ensuring every interaction reflects the brand’s commitment to excellence.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsabilités

• Greets all members & guests with enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Is able to navigate all stations of the front desk area including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Connaissances

Customer service

Effective communication

Sales oriented

CPR/AED certification

Formation

High school diploma or GED

Description du poste

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to be the face of the club, delivering warm, welcoming service to members and guests. You’ll help with memberships, front desk check-ins, and product promotions while upholding Crunch service standards.

You’ll contribute to a tidy, high-energy environment, support opening/closing tasks, and participate in programs like group fitness and tanning, ensuring every interaction reflects the brand’s commitment to excellence.