Member Experience & Front Desk – Gym Membership

Fitness Ventures (Crunch Fitness); Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC operates a welcoming gym environment where the Member Services Representative greets members and guests, checks in attendees, and communicates club events. The role emphasizes outstanding customer service and maintaining a positive atmosphere at the front desk.

The MSR handles payments, schedules services like tanning or hydro-massage, and supports daily front desk operations while upholding company policies and program knowledge.

Qualifications

• High school diploma or equivalent required.
• Minimum age 18 years old.
• Previous customer service or front desk experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate events, promotions, and announcements.
• Answer incoming phone calls courteously and professionally.
• Process payments for club amenities and services.
• Schedule member services and maintain program knowledge.
• Support front desk operations and assist with club initiatives.

Skills

Customer service

Communication

Multitask

Problem solving

Education

High school diploma

Tools

Club management software

POS system

Cash handling

Job description

Fitness Ventures LLC operates a welcoming gym environment where the Member Services Representative greets members and guests, checks in attendees, and communicates club events. The role emphasizes outstanding customer service and maintaining a positive atmosphere at the front desk.

The MSR handles payments, schedules services like tanning or hydro-massage, and supports daily front desk operations while upholding company policies and program knowledge.