Member Experience Concierge

Planet Fitness; Altoona (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars

Employee Appreciation

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and provide an exceptional member experience at the club. You will greet guests, assist with tours, and help with sign-ups, cancellations, and account updates.

The role involves front desk duties, answering inquiries, and resolving member questions while maintaining a clean, welcoming environment. This position reports to the Club Manager and offers flexible full-time/part-time hours.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk tasks: answer calls, take info calls and tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Address member services questions and escalate to management when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and provide an exceptional member experience at the club. You will greet guests, assist with tours, and help with sign-ups, cancellations, and account updates.

The role involves front desk duties, answering inquiries, and resolving member questions while maintaining a clean, welcoming environment. This position reports to the Club Manager and offers flexible full-time/part-time hours.