Member Experience & Front Desk Concierge

Planet Fitness; Lafayette (LA); On-site; USD 15,000 - 19,000; Full time

Job summary

Planet Fitness in Lafayette, LA is seeking a Front Desk Associate to greet and sign up new members, provide tours, and deliver a positive member experience. You will handle front desk tasks, information calls, and check-ins, while assisting with member service issues and escalating when needed.

The role requires maintaining a clean, welcoming club environment. Shifts are structured as 4 eight-hour blocks, with minimum hours for deep cleaning and training.

Qualifications

• Strong customer service abilities.
• Basic computer proficiency required.
• Ability to stand and walk for long periods.

Responsibilities

• Greet and sign up new members and provide tours.
• Handle front desk tasks, information calls, and member check-ins.
• Address member services issues and escalate to Club Manager as needed.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Computer literacy

Job description

Planet Fitness in Lafayette, LA is seeking a Front Desk Associate to greet and sign up new members, provide tours, and deliver a positive member experience. You will handle front desk tasks, information calls, and check-ins, while assisting with member service issues and escalating when needed.

The role requires maintaining a clean, welcoming club environment. Shifts are structured as 4 eight-hour blocks, with minimum hours for deep cleaning and training.