Member Experience Champion — Gym Front Desk

PINNACLE FIT CLUBS, LLC - Planet Fitness; Lafayette (IN); Presencial; USD 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision

Life & AD&D insurance

Short-Term & Long-Term disability

401(k) with company match

Voluntary benefits (HSA, etc.)

Paid Time Off

$0.50/hour overnight shift diff

Free Black Card Membership

Descripción de la vacante

Planet Fitness in Lafayette, IN is seeking a Member Services Representative to greet and assist members and guests with a friendly, Judgement Free attitude. You will help with tours, answer questions, and promote club programs while maintaining a clean, safe, and welcoming environment.

The role includes front desk duties, POS transactions, and providing excellent customer service across AM, PM, or Overnight shifts.

Formación

• 1–2 years of customer service experience preferred.
• Ability to greet and assist members and guests professionally.
• Familiarity with membership options and club programs.

Responsabilidades

• Welcome members and guests with enthusiasm and professionalism.
• Explain membership options and promote Black Card memberships and programs.
• Maintain a clean, safe, and welcoming club environment during shifts.
• Process POS transactions accurately and protect customer data per PCI standards.

Conocimientos

Customer service

Front desk operations

Cash handling

Membership management

Herramientas

POS system

Descripción del empleo

Planet Fitness in Lafayette, IN is seeking a Member Services Representative to greet and assist members and guests with a friendly, Judgement Free attitude. You will help with tours, answer questions, and promote club programs while maintaining a clean, safe, and welcoming environment.

The role includes front desk duties, POS transactions, and providing excellent customer service across AM, PM, or Overnight shifts.