Member Experience Associate — Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Lafayette (LA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Customer Service Representative to welcome members, handle front desk duties, and drive a positive member experience.

The role involves greeting guests, answering questions, assisting with tours, processing sign-ups and cancellations, and maintaining a clean club environment. A strong customer-service mindset and basic computer skills are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great guest experience.
• Handle front desk tasks including answering calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in Lafayette, LA is seeking a Customer Service Representative to welcome members, handle front desk duties, and drive a positive member experience.

The role involves greeting guests, answering questions, assisting with tours, processing sign-ups and cancellations, and maintaining a clean club environment. A strong customer-service mindset and basic computer skills are essential.